Policies
Payments & refunds
How payment works, and what happens if something goes wrong.
Last updated 4 October 2026
Payment
Secure payment via Razorpay: UPI, debit and credit cards, and netbanking. Each report is a one-time payment in Indian rupees, with no subscription. You see your free preview and the final amount before you pay.
If your report does not finish
Occasionally writing a report fails part-way. If that happens, the progress page shows a Try again button. Trying again does not charge you again.
Single questions
“Ask One Question” is a one-time payment of ₹19. If the answer fails to write, the page offers Try again at no extra charge. Paid questions are covered by the 7-day promise below. An answer unlocked with a promo code is free, so there is nothing to refund; each code works once and cannot be exchanged for cash.
Our 7-day promise
If your report doesn’t feel like it’s about you, write to us within 7 days for a refund.
Email riyabhati612@gmail.com within 7 days of paying, with your private report link and the Razorpay payment ID from your receipt. The refund goes back to your original payment method through Razorpay; your bank may take a few working days to show it.
Cancellations
Each report is prepared for you straight after payment, so an order cannot be cancelled once your report has started being written. This does not affect the 7-day promise above.
Payment problems
If you were charged but cannot open your report, or you think you were charged twice, contact us with your private report link and the Razorpay payment ID from your payment receipt.
Jyotisham · Questions? riyabhati612@gmail.com